This policy explains how inquiry information may be handled when you use this Canon production print website. It is written for commercial printer buyers, print-shop operators, in-plant managers, service coordinators, and procurement teams who submit requests for quotes, printer support, driver setup, service coverage, or consumables planning.
Forms may collect your name, work email, phone number, company, region, printer model, production volume, service need, and message details. You may also include files, substrate notes, error descriptions, or workflow context when a representative requests them.
Submitted information may be used to answer your inquiry, prepare a quote, route a request to a regional sales or service team, schedule a demo, estimate service coverage, clarify support needs, or improve follow-up quality. Service-related requests may be shared with field engineering, spare parts, or training teams when that is necessary to respond.
If you later enter a service or managed print relationship, device meters, consumables usage, error history, and dispatch records may be handled under the applicable service agreement. This website policy covers only inquiry and website interaction data.
Inquiry information is kept only as long as needed for business follow-up, recordkeeping, and compliance. You may ask for correction or deletion of submitted contact information by contacting [email protected], subject to contractual or legal retention requirements.
Reasonable administrative and technical safeguards are used to protect inquiry information. Do not send confidential customer data, print files, regulated personal data, or security credentials through a general inquiry form.
